✓ The customer support email is: support@babymoto.taxi.
✓ Tolls & Surcharges are not included in the price estimate.
✓ Every trip is quoted individually.
MAKING A RESERVATION
- There is a 12-hour booking window to reserve a hospital pick-up.
- Do not reserve a car until the mother and the newborn are bound to be discharged from the hospital.
- Please see to it that the hospital staff has reviewed your baby to ensure the discharge is appropriate.
- Babymoto is not liable for any medical complications that might occur during the ride. Always consult your nurse or your baby’s doctor.
- Make sure to have your questions answered before you leave the hospital.
- Wait upstairs in your hospital room for your vehicle to arrive at the hospital.
- If you need assistance moving your baby to the car please advise your attending nurse as our drivers are only allowed to wait at the parking area.
- Once you receive an in-app notification that your car has arrived please meet us at the hospital’s pick-up lane/zone.
- You may inform us ahead if you are going home with members of your family or might need additional car seats.
- Please note that no one can sit in the front seat.
WAITING TIME AND OTHER CHARGES
- There is a 15-minutes free wait time to allow you a smooth and hassle-free discharge.
- Parking fees apply should our driver need to stay longer and need more time to pick you up. This may be subject to the hospital’s parking policies.
- There is a $7 charge for each additional stop made during a trip.
- Your price quote does not include traffic but does include taxes and a standard 20% gratuity that is paid to the driver.
- Pre-authorization temporarily reserves funds to charge at a later date and is applied 24 hours before pick-up time.
- Your card will be charged after the ride is completed and after we’ve delivered you and your precious cargo home safely.
RESCHEDULING
- It is the customer’s responsibility to notify our support team of discharge changes. The passenger may email our customer service at support@babymoto.taxi at any time. (Rescheduling of a reservation is subject to availability)
- If we are able to accommodate your changed plans, a rescheduling fee of $20 on top of the quoted rate for your reservation will be charged, UNLESS you reschedule 24 Hours or more in advance of the scheduled pickup time.
- If we are unable to accommodate your changed plans, your reservation will be considered a cancellation, subject to our cancellation policy.